Shipping & Handling Policy
Last Updated: July 2026
At After Hours, every piece is created especially for you. Rather than keeping inventory on shelves, each item is made to order once your payment has been successfully processed. This thoughtful approach helps reduce overproduction and ensures your purchase is crafted specifically for you.
We appreciate your patience and are committed to delivering quality worth the wait.
Order Processing
Once your payment is confirmed, your order is sent into production.
Because every item is custom made, please allow 2–5 business days for production before your order ships. During periods of high demand, holidays, or special promotions, processing times may be slightly longer.
As soon as your order has been completed and shipped, you'll receive a confirmation email with tracking information so you can follow its journey.
Shipping Times
Delivery times begin after your order has been processed and shipped.
Estimated shipping times are:
United States: 3–7 business days
Canada: 5–10 business days
International: 7–20 business days
Please note that these timeframes are estimates and may vary depending on your location, weather conditions, customs processing, or carrier delays that are outside of our control.
Shipping Costs
Shipping rates are calculated at checkout based on your delivery address, package weight, and selected shipping method.
Any applicable taxes, customs duties, or import fees for international orders are the responsibility of the customer unless otherwise stated at checkout.
Tracking Your Order
Once your order ships, you'll receive an email containing your tracking number.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
Incorrect Shipping Information
Please verify your shipping address carefully before completing your purchase.
After Hours cannot be responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.
If you notice an error after placing your order, please contact us immediately. We'll gladly do our best to update your order before production begins.
Delays
While we work hard to meet our estimated timelines, occasional delays may occur due to weather, holidays, high order volumes, or shipping carrier disruptions.
If your order experiences an unexpected delay, we'll always do our best to keep you informed and assist however we can.
Questions?
If you have any questions regarding your order or shipping, we're here to help.
Email: support@afterhoursnyconly.com
Thank you for choosing After Hours. Every order is made with intention, because exceptional pieces are worth waiting for.
We’re Here for You
At After Hours, we believe exceptional style should be paired with exceptional service.
If you have any questions before or after your purchase, we’d love to hear from you.
Email: support@afterhoursnyconly.com
We typically respond within 1–2 business days and are committed to making your experience as smooth and positive as possible.
Thank you for being part of the After Hours community.