Refund Policy
Last Updated: July 2026
At After Hours, each piece is thoughtfully created just for you once your order is placed. By producing items on demand, we’re able to reduce waste while delivering carefully crafted apparel made with intention.
We want you to feel confident in your purchase, and if something doesn’t meet your expectations, we’re here to support you every step of the way.
Returns & Exchanges
Because every item is made specifically for you, we’re unable to accept returns or exchanges for the following reasons:
- Ordering the wrong size
- Change of mind
- Personal preference
- Variations in color due to different screen displays
We understand that choosing the right fit is important. To help, we encourage reviewing our sizing information before placing your order. If you have any questions or need guidance, please don’t hesitate to reach out—we’re always happy to assist.
If Something Isn’t Right
Your satisfaction is very important to us.
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 30 days of delivery. We’ll work with you promptly to make things right.
Simply email support@afterhoursnyconly.com with:
- Your order number
- A brief description of the issue
- Photos of the item and packaging, if applicable
Once we’ve reviewed your request, we’ll gladly arrange a replacement or issue a refund when appropriate.
Shipping Issues
If your package appears to be lost in transit, please let us know. We’ll coordinate with the shipping carrier to investigate and, when appropriate, provide a replacement or refund.
If your tracking shows the package as delivered but you haven’t received it, we recommend checking with household members, neighbors, or your local carrier first. If you still need assistance, please reach out—we’ll do everything we can to help resolve the situation.
Order Changes & Cancellations
Our production process begins shortly after your order is placed so we can create your items without delay.
If you need to make a change or request a cancellation, please contact us as soon as possible. While we may not be able to guarantee changes once production has started, we will always do our best to accommodate your request whenever we can.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund.
We’re Here for You
At After Hours, we believe exceptional style should be paired with exceptional service.
If you have any questions before or after your purchase, we’d love to hear from you.
Email: support@afterhoursnyconly.com
We typically respond within 1–2 business days and are committed to making your experience as smooth and positive as possible.
Thank you for being part of the After Hours community.