After Hours Insulated Tumbler with a Straw
Cold stays colder. Heat stays locked in. This stainless-steel tumbler is your after-hours essential - sleek, bold, and built for long nights, early morning, and everything in between.
• High-grade stainless steel tumbler • 20 oz. (600 ml) • Tumbler size: 4″ × 7.2″ (10.1 cm × 18.2 cm) • Includes straw and lid • Blank product sourced from China and printed in the US Disclaimer: • Not dishwasher or microwave safe. Hand-wash only. • Not leak-proof. To prevent potential leaks, we recommend keeping the tumbler upright at all times.
At After Hours, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
We accept returns within 30 days of the delivery date for eligible items.
To qualify for a return, your item must:
Be unused, unworn, and in its original condition.
Include all original tags and packaging.
Be accompanied by your order confirmation or proof of purchase.
Items returned that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
The following items are not eligible for returns or refunds:
Clearance or final sale items.
Personalized or custom-made products.
Items that have been worn, washed, damaged, or altered after delivery.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
Your order number.
A brief description of the issue.
Clear photos of the item and packaging.
Once reviewed, we will arrange a replacement, exchange, or refund at no additional cost.
Refund Process
After we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If approved, refunds will be issued to your original payment method. Depending on your bank or credit card provider, it may take 5–10 business days for the refund to appear in your account.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong item was shipped.
We recommend using a shipping service with tracking, as After Hours cannot be responsible for returns lost in transit.
Order Cancellations
Orders may be canceled only before they have been processed for shipment. Once an order has shipped, it cannot be canceled but may be returned in accordance with this policy.
How to Start a Return
To initiate a return, please contact us with your order number and reason for the return. We will provide return instructions and the appropriate return address.
Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
After Hours Customer Support
Email:
Thank you for shopping with After Hours. We are committed to processing and delivering your order as quickly and efficiently as possible.
Order Processing
Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
During product launches, promotions, or holiday seasons, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.
We may offer free shipping promotions from time to time. Any applicable free shipping offers will be displayed on our website.
Delivery Times
Estimated delivery times begin after your order has been processed.
Standard Shipping: 3–7 business days
Please note that delivery times are estimates and may be affected by weather conditions, carrier delays, or other circumstances beyond our control.
Tracking Your Order
Once your order ships, you will receive an email containing your tracking number. You can use this information to monitor your shipment through the carrier's website.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
After Hours is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, the customer may be responsible for any additional shipping charges required to resend the package.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, After Hours is not responsible for lost or stolen packages.
If you believe your package has been lost, please contact the shipping carrier first. If you need additional assistance, our customer support team will be happy to help.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
Your order number
Photos of the damaged item(s)
Photos of the packaging
We will review your claim and work to resolve the issue as quickly as possible.
International Shipping
International shipping may be available to select countries.
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.
Delivery times for international orders vary depending on the destination and customs processing.
Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
While we will do our best to accommodate requests, we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
After Hours Customer Support
Thank you for choosing After Hours. We appreciate your business and look forward to serving you.
